1
Most Published Pricing Detail
ACTS360
The only provider in this set that names its service tiers and publishes response-time and first-call resolution numbers on the same page.
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2
Most Published Performance Data
IT Authorities
Publishes median time to answer, average ticket resolution, and first-call resolution rate as standing figures rather than marketing claims.
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Deepest Compliance Coverage
The Scarlett Group
Names HIPAA, CMMC, and NIST 800-171 as supported frameworks and staffs Tampa alongside four other Southeast markets.
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What Tampa Bay Buyers Can Actually Verify Before They Call
Tampa Bay has a deep managed IT market, but very little of it is comparable from the outside. Of the nine providers reviewed here, one publishes a named pricing structure, three publish measurable response or resolution figures, and five publish neither. That disclosure gap, not capability, is what makes Tampa MSP selection slow. This page sorts providers by what they put in public, so a buyer can see who has already answered the obvious questions.
- Managed IT provider category overview How this category is defined and what gets compared across every city.
- Tampa market snapshot Population, income, and the neighborhood fragmentation that splits Tampa search demand.
- Tampa Managed IT Provider Comparison report Per-seat pricing bands, SLA benchmarks, and 24/7 coverage findings for the same market.
- Map pack Why the three-result local block decides most managed IT shortlists.
- Share of voice How to measure a provider's slice of Tampa managed IT search demand.
- Service area page The page type that decides whether a provider appears for suburb-level queries.
Provider Profiles
1
Best For: Small and mid-size firms that want a quoted flat rate before the first call
The most transparent provider in this set. Publishes both a named pricing structure and hard service numbers on its Tampa location page, which is why it sorts first here.
Strengths
- Priority issues answered in under an hour Stated on the Tampa location page.
- 70 percent first-call resolution Published helpdesk figure.
- Average resolution of 2 to 4 hours across all tickets
- All-inclusive flat rate offered as a named tier
- HIPAA and PCI-DSS support stated
Watchouts
- Service area published as Tampa and Lakeland only No stated coverage for Pinellas or Sarasota.
- No dollar figures attached to either named tier
2
Best For: Mid-market and multi-site organizations that need measurable desk performance
Publishes the sharpest performance figures of any provider reviewed, but no pricing signal at all. A Tampa buyer can predict the support experience and not the invoice.
Strengths
- 15 second median time to answer a support call
- 12 minute average ticket resolution
- 78 percent first-call resolution
- Serves organizations up to 10,000 employees
- Operating since 2002 under a public parent company Subsidiary of WidePoint.
Watchouts
- No published pricing model or tier structure
- Positions nationally and across five continents rather than around Tampa Bay
- No compliance certifications named on the site
3
Best For: Firms that want a long operating history and third-party recognition
The longest operating history in this set and the only one carrying an AICPA SOC certification plus MSP 501 recognition. Publishes desk statistics but not pricing.
Strengths
- Operating since 1990, over 30 years in market
- 94.6 percent same-day resolution
- 4 second average call waiting time
- AICPA SOC certified
- MSP 501 winner for 2026 and MSP 500 for 2026
- Florida offices in Tampa, Orlando, and Miami
Watchouts
- No published pricing model
- CompTIA Cybersecurity Trustmark listed as in progress rather than held
4
Best For: Regulated firms needing HIPAA, CMMC, or NIST 800-171 support
The only provider here naming three specific compliance frameworks. Runs collaboration centers in five markets that Best Local X already covers, which makes it the most cross-market comparable firm in this set.
Strengths
- Names HIPAA, CMMC, and NIST 800-171 explicitly
- After-hours and emergency support stated as 24/7/365
- Tampa office at 100 S. Ashley Drive
- Also serves Jacksonville Company headquarters.
- Also serves Orlando
- Also serves St. Augustine
- Also serves Charlotte
- Also serves Raleigh
Watchouts
- Standard help desk hours are 8am to 5pm weekdays Round-the-clock cover is emergency only.
- No published pricing model
- No published response-time figures
- Tampa is a satellite office rather than headquarters
5
Best For: Buyers who want documented scope boundaries and monthly reporting
Publishes the widest Tampa Bay service area of any provider in this set and offers sample SLAs on request, but keeps the actual figures behind a conversation.
Strengths
- Named coverage across Clearwater, St. Petersburg, Sarasota, Bradenton, Brandon, and Plant City
- Offers sample SLAs and monthly reporting
- States clear scope boundaries in its pricing approach
- Vertical coverage across healthcare, legal, finance, manufacturing, and construction
Watchouts
- No founding year published
- No response-time or resolution figures published
- No compliance certifications named
6
Best For: Small and mid-size businesses choosing between full outsourcing and IT team support
Frames its two service models more clearly than most providers here, which helps buyers self-select. Publishes almost nothing measurable behind that framing.
Strengths
- Two clearly named service models for full and supplemental support
- Tampa office at 1103 W. Swann Avenue
- Coverage stated for Tampa, St. Petersburg, Clearwater, Lakeland, and Orlando
- Dark web monitoring included in the security stack
Watchouts
- No founding year published
- No published pricing model
- No published SLA or response-time commitment
- No compliance certifications named
7
Best For: Firms that want moves, adds, and changes inside the monthly fee
One of only two providers here that commits to flat-rate billing in public, and the only one that names what labor the monthly fee absorbs. No performance figures published.
Strengths
- Flat-rate billing with no hourly charges
- Workstation adds, removals, and office moves included in the monthly fee
- 24/7 monitoring and support
- Locally staffed help desk
Watchouts
- No founding year published
- No SLA or response-time figures published
- Service area stated only as Tampa Bay, with no named suburbs
8
Best For: Auto dealerships and assisted living providers wanting vertical-specific IT
The clearest vertical specialization in this set, and the only provider whose ownership changed recently. Tampa buyers should confirm which service terms survived the Ntiva acquisition.
Strengths
- Established 2014 with a defined retail automotive specialization
- Flat-rate billing model
- 24/7 US-based support
- Local leadership retained after acquisition Site Tech president took a Market President role at Ntiva.
Watchouts
- Acquired by Ntiva in September 2025 Independent local status no longer applies.
- No published response-time figures
- Narrow vertical focus may not suit general small business buyers
9
Best For: Buyers needing IT and physical infrastructure from one vendor
The widest physical-infrastructure coverage in this set and the largest published service radius. Managed IT is one line among many rather than the core offer, and nothing about it is quantified in public.
Strengths
- Operating since 2003
- Service radius published as 150 miles from Tampa
- Single vendor for IT, cabling, AV, access control, and surveillance
- Fully licensed, bonded, and insured
- Healthcare-specific systems including nurse call
Watchouts
- No published pricing model
- Support described only as around-the-clock with no stated timeframes
- Managed IT competes with eleven other service lines for focus
- No compliance certifications named
Buyer Checklist
- Ask for the per-seat number before the discovery call Only two providers in this set publish a billing model at all, and none publish figures.
- Separate the P1 response time from the marketing claim Around-the-clock support and a 15 minute P1 commitment are not the same promise.
- Confirm 24/7 coverage is included, not a premium add-on Only 3 of 11 providers surveyed for the Tampa report included it without a premium.
- Check the provider names your suburb, not just Tampa Bay Coverage claims that stop at the metro name often stop at the county line too.
- Ask which compliance frameworks are supported by name One provider in this set names three frameworks; five name none.
- Verify whether the local firm is still independently owned At least one Tampa provider in this set changed hands in 2025.
- Look for the provider in the map pack before you shortlist Several capable Tampa providers do not appear in it at all.
FAQ
What does managed IT cost per seat in Tampa?
No provider reviewed for this page publishes a per-seat figure. The Best Local X Tampa managed IT report puts the working range at $85 to $175 per seat per month for comprehensive managed services across Tampa Bay, with all-inclusive pricing at the higher end typically covering endpoint security, backup, helpdesk, and network monitoring.
Which Tampa MSPs publish their response times?
Three of the nine. IT Authorities publishes a 15 second median time to answer and 12 minute average ticket resolution. ACTS360 publishes sub-one-hour priority response and a 70 percent first-call resolution rate. BCA IT publishes a 4 second average call wait and 94.6 percent same-day resolution. The other six publish no measurable figures.
Do Tampa managed IT providers include 24/7 support as standard?
Not consistently. Several advertise around-the-clock coverage without defining it, and The Scarlett Group states standard help desk hours of 8am to 5pm weekdays with 24/7/365 reserved for after-hours emergencies. The Tampa report found only 3 of 11 surveyed providers offered 24/7 coverage without an additional premium.
How is this list ordered?
By how much each provider publishes in public about pricing model, response times, service area, and compliance coverage. It is not a quality ranking. A provider that discloses more sorts higher because a buyer can verify more before making contact.
Are any of these providers not local to Tampa?
The Scarlett Group is headquartered in Jacksonville and runs Tampa as a collaboration center. IT Authorities is Tampa-headquartered but positions nationally and is a subsidiary of WidePoint. Site Tech Services was acquired by Ntiva in September 2025. The remaining six are Tampa Bay operations.
Why are some capable Tampa MSPs missing from Google's map pack?
Local visibility depends on signals most providers never publish: a service area page for each suburb served, consistent business information across directories, review volume, and structured data describing the business. A provider can be well established and still be invisible for the searches its buyers actually run.
Methodology: Nine managed IT providers serving Tampa Bay were reviewed on 2026-09-07. Every fact on this page is taken from the provider's own public pages or a named public announcement, and nothing is inferred. Providers are ordered by published disclosure across four factors: pricing model, response-time or resolution figures, named service area, and stated compliance coverage. This ordering measures transparency, not service quality, and is not an endorsement. Providers who publish additional detail will move in future revisions.