What You Can Check Before a Sales Call
Tampa providers explain parts of their service in public, but none in this review gives a dollar price for a Tampa contract. The useful comparison is what each provider does publish about billing, response, and after-hours support.
Published Pricing Models
| Provider | Public pricing model | Dollar price |
|---|---|---|
| ACTS360 | Flat rate with named service tiers | Not published |
| IT Authorities | Not stated | Not published |
| BCA IT | Not stated | Not published |
| The Scarlett Group | Not stated | Not published |
| CIO Technology Solutions | No long-term contracts stated | Not published |
| Roebuck Technologies | Fixed monthly service model | Not published |
| mpsWORKS | Flat monthly rate with no hourly billing | Not published |
| Site Tech Services and Ntiva | Not stated in the acquisition announcement | Not published |
| MHD | Not stated | Not published |
A billing model is not a quote. Ask each provider to list users, devices, locations, projects, and after-hours fees in the same written price.
Published Response and Support Promises
| Provider | Published promise | What still needs a question |
|---|---|---|
| ACTS360 | Priority response under 1 hour; average resolution 2 to 4 hours | Ask how priority is assigned |
| IT Authorities | P1 15 minutes; P2 1 hour; P3 4 hours; P4 24 hours | Ask whether every plan uses these targets |
| BCA IT | 4 second average call wait; 94.6 percent same-day resolution | Ask for targets by issue priority |
| The Scarlett Group | Weekday help desk; 24/7/365 emergency support | Ask what counts as an emergency |
| CIO Technology Solutions | 24/7 monitoring with after-hours emergency support | No public response target |
| Roebuck Technologies | 24/7 US-based support stated | No public response target |
| mpsWORKS | 24/7 monitoring stated | No public response target |
| Site Tech Services and Ntiva | No current support target in the acquisition announcement | Ask which Ntiva terms now apply |
| MHD | Around-the-clock support stated | No public response target |
Monitoring, help desk access, emergency cover, and a response SLA are different promises. Put the one you need into the contract.
Official Sources Checked
- ACTS360 Tampa managed IT services Support figures and service tiers.
- IT Authorities managed IT services Priority response targets and service model.
- BCA IT Tampa managed IT services Call-wait and same-day resolution figures.
- The Scarlett Group Tampa IT support Help desk hours and emergency coverage.
- CIO Technology Solutions Tampa service area Coverage and service details.
- Roebuck Technologies Tampa IT support Service choices and monthly model.
- mpsWORKS managed IT services Monthly billing and monitoring details.
- Ntiva acquisition of Site Tech Services Current ownership and Tampa team details.
- MHD Tampa managed IT services Service radius and support wording.
Use the Provider Comparison for Your Shortlist
- Managed IT Providers in Tampa, FL Compare the same providers by public detail and service fit.
- Managed IT provider guide Choose the page that answers your next buying question.
- Tampa local business guide Browse other Tampa business categories.
Methodology: This report checked the current official pages of the same nine providers used in the Tampa comparison on 2026-10-21. A statement counts only when the provider publishes it on an official page. Not published means the reviewed page did not provide the detail. It does not mean the provider lacks the service. This report compares public terms, not service quality, and does not rank providers.